.svg)
ORacle NetSuite
NetSuite ERP
for Insurance
Insurance companies and brokers across the Middle East are managing policy administration, premium collections, and claims across systems that don’t connect operations to finance. NetSuite ERP for Insurance is built to bring the full policy lifecycle into one platform.
Explore Case Studies
Most insurance companies are managing policy data in spreadsheets, reconciling premium receipts manually, and running claims outside their core finance system. NetSuite implemented by Azdan is:
Policy-managed
Claims-connected
Compliance-native
Policy Administration, Premium Billing & Collections
NetSuite ERP for Insurance manages every policy from inception through renewal — with premium billing schedules, installment collection, commission calculations for brokers and agents, and AR collections all connected to finance without manual reconciliation.
Policy administration — inception, endorsements, renewals, and cancellations in NetSuite- Premium billing and collection — installment schedules connected directly to AR
- Broker and agent commission management — calculated and paid per policy and product
- Unearned premium tracking — deferred and recognized over the policy period
Who it’s for
Finance and operations teams at insurance organizations who need the full lifecycle connected seamlessly to billing and finance without any manual reconciliation required.
Outcome
Every policy administered in NetSuite, every premium collected and posted, and every commission calculated without manual intervention.
Claims Management, Reinsurance & Reserving
Claims intake, assessment workflows, settlement payments, reinsurance recoveries, and loss reserves all run inside NetSuite ERP for Insurance — with every claim costed against the policy it relates to, reinsurance recoverable tracked, and reserving updated as claims progress.
- Claims management — intake, assessment, approval, and settlement in NetSuite
- Loss reserving — outstanding claims reserves updated as claims progress
- Reinsurance management — ceded premiums, recoveries, and treaty tracking
- Salvage and subrogation — recoveries tracked and posted to claims finance
Who it’s for
Claims directors and finance teams at insurance companies who need claims costs, reserves, and reinsurance recoveries all connected to GL without separate systems.
Outcome
Every claim settled and posted, every reserve updated in real time, and every reinsurance recovery tracked.
Insurance Finance, Payroll & Regulatory Compliance
Multi-entity consolidation, IFRS 17 revenue recognition, and regulatory reporting all run inside NetSuite ERP for Insurance — with earned premium, incurred claims, and combined ratio visible by line of business, GCC-compliant payroll, and e-invoicing built in natively.
- IFRS 17 revenue recognition — earned premium and incurred claims by contract group
- Line-of-business reporting — combined ratio, loss ratio, and expense ratio by product
- GCC-compliant payroll — underwriting, claims, and operations staff across UAE, KSA, and Egypt
- Regional e-invoicing — FTA, ZATCA, ETA, and JoFotara natively in NetSuite
Who it’s for
CFOs and actuarial finance leads at insurance companies managing regulatory submissions, line-of-business profitability, and GCC compliance from one platform.
Outcome
Every line of business profitable and visible, every regulatory submission ready on time, and every compliance obligation met — from inside NetSuite.
Policies & Claims
The operational and financial backbone
NetSuite ERP for Insurance covers the full policy lifecycle — policy administration, premium billing, installment collection, commission management, claims intake and settlement, loss reserving, reinsurance tracking, and salvage recoveries.
This includes:
- Policy administration and premium billing
- Broker commissions and unearned premium tracking
- Claims management and loss reserving
- Reinsurance and salvage recovery tracking
Finance & Compliance
IFRS 17-ready, e-invoicing native
IFRS 17 revenue recognition, line-of-business profitability reporting, GCC-compliant payroll, and regional e-invoicing — all running inside NetSuite ERP for Insurance with every ratio and reserve visible in real time.
This includes:
- IFRS 17 earned premium and incurred claims reporting
- Combined ratio by line of business and product
- GCC-compliant payroll for underwriting and claims staff
- Regional e-invoicing — FTA, ZATCA, ETA, and JoFotara
FAQ
Common Questions About NetSuite
We’ve worked with dozens of fast-moving teams—so we know what comes up before your first call. Here’s what you should know.
Get to Know More
How long does a NetSuite implementation take?
A NetSuite implementation with Azdan takes between 6 and 12 weeks for a focused single-entity deployment, and longer for multi-entity or multi-module projects.
What does the Azdan implementation process look like?
Every Azdan NetSuite implementation follows a structured seven-phase methodology: discovery and scoping, solution design, system configuration, data migration, user acceptance testing, end-user training, and go-live.
Does an Azdan implementation include data migration?
Yes. Every Azdan implementation includes a full data migration cycle covering extraction from the legacy system, transformation to NetSuite's data model, data quality validation, and controlled loading into the live environment.
How does Azdan handle customizations and third-party integrations?
Azdan builds all NetSuite customisations natively using Oracle's SuiteScript and SuiteFlow development frameworks, and delivers integrations through NetSuite's SuiteCloud platform. Before any custom development begins, Azdan consultants assess whether native NetSuite configuration or an existing module can achieve the same outcome.
What happens when requirements change during an implementation project?
Requirement changes are managed through a formal change control process. Any requirement that falls outside the agreed project scope is documented, assessed for timeline and budget impact, and formally approved before work begins.
How disruptive is a NetSuite go-live to business operations?
A well-managed NetSuite go-live causes minimal operational disruption. Azdan runs parallel testing and user acceptance phases before go-live, schedules the cutover during a low-activity window, and provides dedicated hypercare support for the weeks immediately following launch.
What post-go-live support does Azdan provide?
Azdan offers structured managed service agreements covering system monitoring, functional issue resolution, configuration changes, and Oracle NetSuite platform update management. Support is delivered by the same certified consultants who built the system — not a general helpdesk.
How does Azdan handle Oracle NetSuite's biannual platform updates?
Oracle releases two major NetSuite platform updates every year. Azdan managed service clients receive advance notification of changes relevant to their configuration, compatibility testing in a sandbox environment before each update is applied to production, and resolution of any post-update issues.
What are Azdan's support hours and geographic coverage?
Azdan operates managed service support across the Middle East with consultants based in the UAE, Saudi Arabia, and Egypt, covering the GCC working week. Support tiers and SLAs are defined in each client's managed service agreement.
Do Azdan clients get a dedicated consultant after go-live?
Yes. Managed service clients are assigned a named functional consultant with direct knowledge of their system configuration and business processes. Every support request is handled by someone who already understands the environment — not a new consultant reading from a ticket with no prior context.
Can Azdan support organizations that already have an internal NetSuite administrator?
Yes, and this is a common support model for Azdan clients. Internal administrators manage day-to-day system operations while Azdan handles complex configuration changes, custom development, integration maintenance, and Oracle platform update management.
What if an organization needs to add modules or entities after go-live?
NetSuite is architected to expand within a single platform — adding modules, subsidiaries, users, or integrations post-go-live does not require a new system or a new implementation. Azdan manages all expansion projects through the same scoped delivery methodology used for the original implementation.
How is Oracle NetSuite licensed?
Oracle NetSuite is licensed as an annual subscription. The licence fee is calculated by Oracle based on three variables: the number of named users, the modules activated on the account, and the number of legal entities or subsidiaries. License fees are set directly by Oracle and are separate from Azdan's implementation and managed service fees.
What determines the cost of a NetSuite implementation with Azdan?
NetSuite implementation cost with Azdan is determined by four factors: the number and complexity of modules being configured, the number of legal entities and subsidiaries in scope, the volume and quality of historical data being migrated, and the number of third-party integrations required.
Is there a minimum contract term for an Oracle NetSuite license?
Oracle's standard NetSuite licence is an annual subscription, renewed each year. Multi-year agreements are available from Oracle and may carry pricing advantages depending on user count and committed modules.
How does NetSuite licensing scale as an organisation grows?
NetSuite licensing scales additively within a single platform. Adding users, activating new modules, or bringing additional subsidiaries onto the account adjusts the annual license fee — it does not require migrating to a different system or restarting an implementation.
What is the difference between the Oracle NetSuite license fee and Azdan's fees?
The Oracle NetSuite license fee covers access to the platform, activated modules, Oracle's standard support, and biannual platform updates — paid annually to Oracle. Azdan's fees are separate and cover implementation services, custom development, third-party integration, and ongoing managed support.
Is NetSuite cost-effective for mid-market businesses in the Middle East?
Oracle NetSuite is designed for mid-market and enterprise businesses — organizations with revenue above USD 5 million, multiple entities, or complex operational requirements. For businesses in the UAE, Saudi Arabia, and broader Middle East operating across multiple subsidiaries or requiring compliance, NetSuite's single-platform architecture eliminates the cost and complexity of maintaining separate systems for ERP, HR, compliance, and reporting.
Get Started
Ready to Strategize Your Next Move?
Let’s talk about your next milestone
