Built on NetSuite,
Built for This Region

Azdan offers structured managed service agreements covering system monitoring, functional issue resolution, configuration changes, and Oracle NetSuite platform update management. Support is delivered by the same certified consultants who built the system — not a general helpdesk.

Oracle releases two major NetSuite platform updates every year. Azdan managed service clients receive advance notification of changes relevant to their configuration, compatibility testing in a sandbox environment before each update is applied to production, and resolution of any post-update issues.

Azdan operates managed service support across the Middle East with consultants based in the UAE, Saudi Arabia, and Egypt, covering the GCC working week. Support tiers and SLAs are defined in each client's managed service agreement.

Yes. Managed service clients are assigned a named functional consultant with direct knowledge of their system configuration and business processes. Every support request is handled by someone who already understands the environment — not a new consultant reading from a ticket with no prior context.

Yes, and this is a common support model for Azdan clients. Internal administrators manage day-to-day system operations while Azdan handles complex configuration changes, custom development, integration maintenance, and Oracle platform update management.

NetSuite is architected to expand within a single platform — adding modules, subsidiaries, users, or integrations post-go-live does not require a new system or a new implementation. Azdan manages all expansion projects through the same scoped delivery methodology used for the original implementation.

Oracle NetSuite is licensed as an annual subscription. The licence fee is calculated by Oracle based on three variables: the number of named users, the modules activated on the account, and the number of legal entities or subsidiaries. License fees are set directly by Oracle and are separate from Azdan's implementation and managed service fees.

NetSuite implementation cost with Azdan is determined by four factors: the number and complexity of modules being configured, the number of legal entities and subsidiaries in scope, the volume and quality of historical data being migrated, and the number of third-party integrations required.

Oracle's standard NetSuite licence is an annual subscription, renewed each year. Multi-year agreements are available from Oracle and may carry pricing advantages depending on user count and committed modules.

NetSuite licensing scales additively within a single platform. Adding users, activating new modules, or bringing additional subsidiaries onto the account adjusts the annual license fee — it does not require migrating to a different system or restarting an implementation.

The Oracle NetSuite license fee covers access to the platform, activated modules, Oracle's standard support, and biannual platform updates — paid annually to Oracle. Azdan's fees are separate and cover implementation services, custom development, third-party integration, and ongoing managed support.

Oracle NetSuite is designed for mid-market and enterprise businesses — organizations with revenue above USD 5 million, multiple entities, or complex operational requirements. For businesses in the UAE, Saudi Arabia, and broader Middle East operating across multiple subsidiaries or requiring compliance, NetSuite's single-platform architecture eliminates the cost and complexity of maintaining separate systems for ERP, HR, compliance, and reporting.