Facility Management
Reviewing maintenance work requests
A work request identifies a maintenance requirement, its property and asset context, and its approval state. The linked work order records the subsequent execution activity.
Navigation: Facility Management > Service Request > Work Request.
Before you begin
Confirm the maintenance type, property, building or unit where applicable, asset, asset category, checklist, and scope.
Procedure
- Open the request and review its number, date, type, status, and remarks.
- Check Classification to confirm the subsidiary, property, building, unit where relevant, asset, and asset category.
- Review Technical Information, including checklist and description. Resolve missing or ambiguous scope before authorizing work.
- Open Related Records and follow the Work Order link when present.
- Compare the work order's scope and status with the request. Retain notes and files needed to explain the authorization.
Result
The maintenance requirement has a clear asset context and an identifiable execution record.
Important
The observed approved request links to WO000004, which appears as New in the work-order list. Approval of a request does not establish that the work has started, finished, or been verified.